Checkout help (abandoned cart rescue)

A friendly message when someone hesitates at checkout.

What it does

When a visitor stays on your cart or checkout page without doing anything, or moves the mouse to leave, the chat opens with your message and an optional coupon code.

Set it up

1. Open Shop and bookings › Checkout help.
2. Turn it on and list the page words to watch, such as checkout, cart.
3. Choose how many seconds to wait (45 is a good start).
4. Write a short, helpful message. Add a coupon only if you have created it in your shop.

How often

Each visitor sees it at most once per visit, and only once in 12 hours is counted in your results.