Words you will see

Plain explanations of the terms used in the dashboard.

Workspace

Your company account. It holds your bots, chats, team and billing. You can have more than one, for example one per brand.

Bot (agent)

The assistant that answers on your website. Each bot has its own knowledge, look and settings.

Knowledge source

Something the bot learns from: a web page, your sitemap, a PDF, or text you paste.

Handoff

When the bot passes the chat to a person on your team.

Inbox

Where your team reads and answers chats from your website, email, WhatsApp, Telegram and Instagram.

Bot public ID

A 26-character code that tells the chat window which bot to load. It is safe to show; it is not a password.

Webhook

An address another service (like Dodo Payments or Telegram) calls to tell Chatumi something happened, such as a payment.

Cron job / scheduler

A task your hosting runs every minute. Chatumi needs it to re-read websites, send emails and end trials.