Hand chats to a person

How chats reach your team and how to reply.

Automatic handoff

A chat moves to the Inbox when the bot is unsure, when the visitor asks for a person, or when one of your rules says so.

Replying

Open the chat in Inbox and type your reply. The visitor sees it in the same chat window, or by email if they left.

Assignment

In Inbox settings choose round-robin to share chats evenly between your support team.