How the site bot learns your website
It re-reads your pages every day and answers without any AI service.
What it reads
Every page you add under Knowledge, including all pages listed in a sitemap. It keeps the text and ignores menus and footers.
Staying up to date
The bot re-reads each page once a day. When a page changes, it learns the new text straight away. You can change the schedule on each source.
How it answers
It finds the passages that match the question best and replies with those sentences, with a link to the page. It never makes anything up.
When it is not sure
If no passage matches well enough, the bot tells the visitor a person will reply, and the chat moves to your Inbox.
Fixed answers
Add your own question-and-answer pairs in the bot settings. They always win over page text, which is useful for prices or opening hours.