Support email inbox integration

Emails to support@yourcompany.com appear in the Inbox next to chats.

Requirements: A mailbox or forwarder on your cPanel hosting.

Add an Email channel

In Chatumi open Channels › New channel › Email. Set the From address to your support address. Replies use your SMTP settings from .env.

Way 1: forward to Chatumi (recommended)

1. In cPanel open Email › Forwarders › Add Forwarder.
2. Address to forward: support (at your domain).
3. Choose Advanced options › Pipe to a program and paste the command shown in Chatumi › Connections › Email inbox, for example /usr/local/bin/php /home/you/chatumi/artisan chatumi:mail:pipe 01J…
4. Send a test email. It appears in the Inbox within seconds.

Way 2: read the mailbox

If you prefer a normal mailbox, enter its IMAP details in Connections › Email inbox. Chatumi checks it every two minutes and marks new emails as read. Your PHP needs the IMAP add-on (cPanel › Select PHP Version).

Good to know

Out-of-office and automatic replies are ignored, and quoted history below "On … wrote:" is removed so you only see the new message.