WHMCS integration

Chat on your WHMCS client area, product orders and order tracking.

Requirements: WHMCS 8.x.

Download the WHMCS module

Find your two details

  1. In your Chatumi dashboard open AI agents and pick your bot.
  2. Open the Install tab.
  3. Copy the Chatumi address (for example https://chat.yourcompany.com) and the Bot public ID (a 26-character code).

Install the addon

  1. Download the module ZIP from this page and unzip it.
  2. Upload the modules folder into your WHMCS folder, so the files end up in modules/addons/chatumi.
  3. In WHMCS open System Settings › Addon Modules, find Chatumi and choose Activate.
  4. Choose Configure, paste the Chatumi address and Bot public ID, give your admin role access, and save.

Optional: orders and order status

  1. In WHMCS open System Settings › API Credentials › Generate New API Credential.
  2. Allow the GetProducts, GetClientsDetails and GetOrders actions.
  3. Add your Chatumi server's IP address under API IP Access Restriction.
  4. In Chatumi open Shop and bookings › Connect a store, pick WHMCS and paste the identifier and secret.

Allow your website

In the same Install tab, add your website address (for example https://www.yourshop.com) under Allowed websites. The chat only appears on websites you list here, so nobody can copy your bot onto their own site.

Check it works

  1. Open your website in a private browser window.
  2. You should see the round chat button in the bottom corner.
  3. Ask a question your website answers, such as your opening hours.