Trust and security

How we look after your data and your customers' chats.

Where your data lives

Chats, contacts and knowledge are stored in your private Chatumi workspace and are never shared with other customers. You can see the data location label in each workspace under Company and booking.

The site bot uses no AI service

The standard site bot answers from your own pages. Visitor questions are not sent to an AI company. The optional team reply helper is off by default and only uses an AI key that you add yourself.

Services we may use

• Dodo Payments: card payments (merchant of record)
• Cryptomo and Cryptain: crypto payments
• Your email provider: system emails
• Google: only when you use Google sign-in
• Browser push services: phone alerts with no message text
• Slack, Messenger, Mailchimp, HubSpot, Zapier and others: only if you connect them

Security

• Passwords are stored hashed. Two-step sign-in and passkeys are available, and owners can require them for the team.
• Connection keys are stored encrypted and never shown again in the browser.
• Payments activate only after our server checks them with the payment provider.
• An activity log records who changed what. You can download it as CSV.
• Answer approval lets owners check bot changes before they go live.

Your data, your choice

• Owners can download a full backup of their workspace at any time.
• Visitors can download or delete their own chat data from the chat window.
• Follow-up emails always include an unsubscribe link.

Uptime

Our target is 99.9% uptime. See the live status page.

Contact

Security questions or reports: mail@chatumi.com. Read our privacy policy and terms.