Acceptable use policy

Not allowed

• Sending spam or unsolicited messages, including bulk WhatsApp, Instagram or email messages to people who did not ask to hear from you.
• Anything illegal where you or your customers are, including fraud, scams, phishing, selling illegal goods or services, or infringing other people’s rights.
• Collecting personal data without a lawful reason or without telling people, or collecting payment card numbers, passwords or government ID numbers through the chat.
• Content that sexually exploits anyone, promotes violence or terrorism, harasses people, or discriminates against them.
• Pretending to be another person or business, or misleading people about who they are talking to.
• Trying to break, overload, scan or get around the security or limits of the service, or reselling it without our written permission.

Messaging channels

When you connect WhatsApp, Instagram, Messenger or email, you must also follow those platforms’ own rules (for example WhatsApp Business policy and Meta’s Platform Terms) and only message people who contacted you or agreed to hear from you.

What we do if the rules are broken

We may remove content, pause a bot or channel, or suspend the account, usually after warning you. For serious or illegal misuse we may act immediately and inform the authorities when the law requires it. Report misuse to support@chatumi.com.