Help centre

Getting started

• Create your first bot — From sign-up to a working bot in about ten minutes.
• Put the chat on your website — Copy one line of code, or use a plugin for your website builder.

The site bot

• How the site bot learns your website — It re-reads your pages every day and answers without any AI service.
• Sell, book and track orders in the chat — Connect WooCommerce or WHMCS so the bot can take orders and book appointments.
• Suggested articles and answer ratings — How the bot learns from questions it could not answer.

Inbox and team

• Hand chats to a person — How chats reach your team and how to reply.
• Team roles and change history — Who can do what, and how to see who changed something.
• See who is on your website — Watch visitors in real time and invite them to chat.
• WhatsApp, Telegram and Instagram — Answer messages from every app in one inbox.

Billing

• Plans: monthly, yearly and lifetime — Choose how you pay, and what happens at renewal.
• Pay with crypto — Cryptomo and Cryptain accept BTC, ETH, USDT, USDC and more.
• Coupons and invoices — Apply a discount code and download PDF invoices.
• Usage meter and spending alerts — Know how much you have used, and get warned in time.
• Sell Chatumi under your own brand — Your name, your domain, your prices, your payment accounts.

Security and privacy

• Keep your account safe — Two-step sign-in, sessions and data rules.