Refund and cancellation policy

Try before you pay

The free plan and the free trial cost nothing, so you can check that Chatumi works for your business before paying.

Cancelling

You can cancel a monthly or yearly plan at any time under Billing in your dashboard. Cancelling stops the next renewal; you keep everything you paid for until the end of the current period, and your account then moves to the free plan. Your bots and data are not deleted when you cancel.

Refunds

New plans: if Chatumi is not right for you, ask within 7 days of your first payment for a plan and we refund it in full.

Renewals: a renewal can be refunded if you ask within 7 days of the renewal date and the account has not been used since it renewed.

Lifetime plans: refundable in full within 7 days of purchase.

Add-ons bought from the marketplace and payments older than 7 days are not refundable, except where the law requires a refund.

How to ask for a refund

Write to support@chatumi.com from the email address of your account, with the payment reference from your invoice. Approved refunds are sent to the original payment method (card, or the UPI ID or bank account you paid from) within 5–7 business days; crypto payments are refunded in the same coin to a wallet address you give us, for the amount paid in the price currency.

Who processes your payment

Card and local payments are processed by Dodo Payments, our online reseller and merchant of record, who also collects any sales tax or VAT. Refunds we approve are paid back through them; the charge on your statement may show Dodo Payments.

When we end a plan

If an account is suspended for breaking the Terms (for example spam or abuse), the current period is not refunded. If we ever stop offering a paid plan, we refund the unused part of the period.