Documentation

Beginner-friendly guides for setting up and running Chatumi.

Start here

• What Chatumi is and how it works — A five-minute overview for complete beginners.
• Words you will see — Plain explanations of the terms used in the dashboard.
• Install on cPanel, step by step — From the downloaded ZIP to a working dashboard.

Your bot

• Create your first bot — Pick a ready-made bot or start from scratch.
• Answering in many languages — How the site bot replies in your visitor's language without AI.
• Ratings and suggested articles — How the bot gets better every week.

Your website

• Put the chat on your website — Use a plugin, or paste one line of code.

Your team

• Answering chats in the Inbox — Pick up chats the bot passed to you.
• Office hours and away messages — What visitors see when nobody is available.
• Alerts on your phone — Get a notification when a visitor asks for a person.
• Live visitors — See who is on your website and invite them to chat.
• WhatsApp, Telegram, Instagram and email — One inbox for every app.
• Saved replies, teams and timers — Answer faster and never leave a customer waiting.

Selling

• Orders, bookings and order tracking in the chat — Connect WooCommerce or WHMCS.
• Checkout help (abandoned cart rescue) — A friendly message when someone hesitates at checkout.
• Pop-up messages and greeting tests — Start more conversations without being pushy.

Account and security

• Sign-in, passkeys and two-step sign-in — Keep your account and your team safe.
• Set up Google sign-in (administrators) — Let people sign up and sign in with Google.
• Privacy, cookies and spam — Protect your visitors and keep spam out.

Plans and billing

• Plans, free trial and payments — How plans, trials and payments work.
• Referral program — Earn a share of every payment from customers you refer.
• Sell Chatumi under your own brand — White label with your domain and prices.

Running your server

• Status page and uptime — Show customers that everything is working.
• Updates and backups — Keep Chatumi safe and up to date.
• Common problems and fixes — Quick answers to the problems people hit most.

Growth tools

• Build a bot from your website in a minute — Paste your address and the site bot is ready.
• Fix answers and read topics and mood — Correct the bot once and see what visitors ask.
• Chat look-ups: answers from your own systems — Order status, account details or tickets inside the chat.
• Add-ons store — Ready-made answers, chat themes and integration guides.
• Company sign-in, booking and reply suggestions — Features for teams and bigger companies.

Trust tools

• Bot health, test area, approvals and backups — Check your bot before changes go live, and keep a copy of everything.

Sales tools

• Product quizzes, follow-ups, lead scores and customer details — Help visitors choose, bring quiet chats back, and spot buyers.